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Comparison — Helpdesk
ZeroTwelve vs Zendesk
Compare both platforms and discover which fits your business best
| Feature | ZeroTwelve | Zendesk |
|---|---|---|
| Native WhatsApp | Native, official API | |
| AI that sells (not just answers) | AI agents that qualify and close | |
| AI voice calls | Automated calls with Vapi | |
| Pricing model | One-time payment, no subscription | $19-$115/agent/mo |
| LATAM focus | Built for LATAM | |
| Setup time | 7-14 days | 2-4 weeks |
| 24/7 availability | 100% automated | |
| Integrated multi-channel | WhatsApp + IG + Messenger + Voice |
Zendesk strengths
- Líder en soporte al cliente
- Sistema de tickets maduro
- Base de conocimientos robusta
Best for: Equipos de soporte con alto volumen de tickets
Pricing: $19-$115/agent/mo
Where ZeroTwelve beats Zendesk
- Enfocado en soporte, no en ventas
- IA limitada a sugerencias
- Costos por agente se acumulan
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